Refunds · Faussocial Market

Faussocial Market holds the order amount in escrow until the trade is completed, cancelled, expired, or a dispute is decided. Wallet deposits themselves are not “products”; they are credit you can spend on the marketplace. Deposit reversals follow the rules of the payment method you used.

Wallet deposits

Completed deposits are credited to your USD wallet. We do not automatically reverse a successful deposit because you changed your mind. If a deposit failed, was duplicated, or never credited, contact support@faussocialmarket.com with the payment reference. Processor fees are set by CamPay, KoraPay, or Cryptomus and may be non-refundable.

Before credentials are shared

If the seller cancels, the trade timer ends while the order is still open, or an administrator cancels the order, escrow is returned to the buyer and the account is returned to stock where applicable.

After credentials are shared

Once the seller delivers login details, the buyer should verify the account in the trade room. Confirming receipt releases escrow to the seller. Opening a dispute asks the seller or an administrator to refund the buyer or release funds to the seller. Copying credentials early does not automatically unlock a refund.

Invalid or misdescribed accounts

If the login does not work or the listing was materially wrong, open a dispute from the order and explain the issue in chat. The seller may refund you. An administrator may refund the buyer or release escrow to the seller after reviewing the chat and evidence.

What is not refunded

Completed trades where the buyer confirmed delivery
Valid accounts that the buyer later lost access to because of the destination platform’s rules
Reseller plan fees after the plan has been activated, except where required by law or we decide otherwise
Losses from using purchased accounts in ways that violate law or third-party terms

How to request help

Use the dispute button on the order when it is available.
If the order is closed, email support@faussocialmarket.com with the order reference.
You can also use the contact form.